Terms & Conditions

It is very important to read VDM Jewellery online shopping terms and conditions as, in our check out process, you will be required to tick that you have read and understood “Online Shopping Terms” before you may proceed with payment. If you have any questions regarding our Services, the Online Shopping Terms, products or services, please feel free to contact us.

Online Registration
You are required to register with us before placing your first order online. Please click on Register to complete the registration form. Registration and/or use of our online shopping services constitutes your acceptance and agreement to be bound by the Online Shopping Terms.

Product Sales and Availability
All products displayed on our website, mobi site and subsequent apps are subject to availability and will be delivered only within the Republic of South Africa and to areas where we deliver. All prices shown on our website, mobi site or subsequent apps are quoted in South African Rands and are valid and effective only in the Republic of South Africa. We reserve the right to discontinue or change the specifications of our products and services from time to time without notice. We will inform you as soon as possible if any of the products or services you have ordered are not available.

Colours and Items Displayed
We have made every effort to ensure that the colours of the jewellery and watches that appear on our website display as accurately as possible. However, as the actual colours you see will depend on the device that you use to access our website we cannot warrant that your device’s display of any colour will be accurate. All jewellery displayed on our website may be enlarged to show detail and may not be the actual size when purchased. All information, however, in terms of metal, size of product, weight, is next to each product description is 100% accurate. VDM Jewellery makes every effort to supply the goods as advertised but reserves the right to supply the goods subject to minor variations in actual dimensions and specifications.
All pendants are sold separately unless otherwise stated. Images of pendants with chains are for display purposes only.

Content Errors
We regret that no order will be accepted if we identify a material error in the description of any of our goods or services or their prices on our website.
Gift Vouchers
VDM Jewellery Gift Vouchers may be purchased online and are only redeemable online. Online Vouchers may not be redeemed online or instore for SALE periods.

Pricing
You will be charged the prices that are reflected on our website, subject to availability and delivery address. The prices include Value-Added Tax [VAT]. Special promotions may be subject to certain conditions, including stock availability and limited offer stipulations. Special promotions apply only to items on your original order [i.e. not on items which are added after the order was placed.]

Agreement of Sale
Placing an item in a shopping basket or adding it to a wishlist without completing the purchase cycle does not constitute an agreement of sale between VDM JEWELLERY and the user and users cannot hold VDM JEWELLERY liable if such items are not available when the purchase cycle is completed later and/or constitute an order for such an item. An agreement of sale between VDM JEWELLERY and a user only comes into effect when a card authorisation is received from the issuing bank, or a written approval by VDM JEWELLERY confirming EFT funds have been received.
VDM JEWELLERY reserves the right to cancel orders in whole or in part as circumstances dictate. VDM JEWELLERY shall only be liable to refund monies already paid by the buyer.

Payment
When you place your order, funds equal to the total value of your order will be deducted against the card you are paying with during the checkout process. To allow for any possible product substitutions, payment will only be affected once your order is ready for delivery.
For EFT payments, you will be required to deposit your money into
Bank; First National Bank
Account Name; VDM Jewellery Pty Ltd
First National bank account number; 62833722483
Branch Code; 259605
Branch name; The Glen
Reference; [Your Order Number] Name & Surname
Once your funds have been cleared, your order will be expedited. EFT payments not received in our bank account within three working days will be cancelled.

Payment methods
Card payments
At the time of placing the order, the transaction details are presented to the bank and an authorisation is obtained for the order.
Payment is collected when the order is placed and before the goods are shipped.
Note that to protect its own and the interests of customers, VDM JEWELLERY scrutinizes all transactions very carefully to prevent attempted fraud and a transaction may be refused if VDM JEWELLERY is not satisfied with its legitimacy.

Stock Availability
We cannot always guarantee stock availability and will endeavor to either obtain stock from an VDM JEWELLERY corporate store and/or make the stock at the VDM JEWELLERY factory. We will immediately advise you of this and advise delivery times of the requested item.

Confirmation of Orders
Your offer is deemed to be accepted when you receive an order confirmation. All orders received on a weekend will be processed on the Monday.